Frequently Asked Questions
Which problems does the flat rate cover?
All problems are included:
Red Rings of Death
Console Locks up
Error Codes (E74, etc)
Clicking or Buzzing noises
Trays that will not close / damaged tray
No Power, No Video, No Sound
Controller / Memory Card - Ports bad
Unit was dropped
What is your turnaround
Turnaround time is typically just 1-2 business
We also offer an instant swap service for local customers (max 10 at
What if you can't repair my Xbox
We are able to successfully repair over 95% of the Xbox
360 repair orders that we receive. In the rare event that your
console is un-repairable, you have the option of either receiving a
refund for the repair price, or using the repair price as a credit
towards a heavily discounted replacement console.
Will I lose all of my game saves and
Unless your problem is related to a faulty
memory card or hard drive, you will not lose any of your saved
games, profiles, or other information.
I opened my consoles or removed the
warranty seal. Will you still fix my Xbox
Absolutely! We successfully repair over 95% of the
Xbox 360 repair orders we receive, regardless of whether or not the
console has been opened previously.
How can I be sure you are a reputable
We have 2200 good PayPal feedback and 1100+
please visit our www.ps2parts.com Playstation 2 repair website
We have completed 1800 Console repairs since June 2000.
Why shouldn't I bring my Xbox 360 to
my local computer or television repair shop?
Many TV and
computer repair shops actually cause greater damage to the Xbox 360,
as they don't have the specialized equipment, spare parts, training,
or experience that we do. We specialize in Xbox 360 repairs, so
you'll know that your repair will be completed quickly and
professionally the first time.
Beware of any company that has a 90 day or less warranty.
Do you accept international
shipping overseas is not available because of the console
How long have you been
We began repairing the original Microsoft Xbox
consoles back in 2000, and started offering Xbox 360
repair/refurbishing services in 2007.
How should I package my Xbox
Use a rigid box with flaps intact
Remove any labels, hazardous materials indicators, and other
shipment markings from the box
Use adequate cushioning
material under the unit
Can I drop off my Xbox 360?
Call first, we are in the office from 10am -8pm.
Can I ship you my Xbox 360?
Print out the RMA form and tape it to your unit, which has
For Shipping Instructions